Dear SentriLock Customer:

Protecting your data is extremely important to us. That's why, effective Wednesday, September 1, 2021, we're implementing an extra layer of security to the SentriKey® Real Estate website and SentriKey® Real Estate mobile app with the addition of account security questions and cell phone verification. 

Security questions will offer a secure validation of your account, in addition to your PIN. You will select from 10 predetermined questions and enter your personalized answers. Once those answers are saved, a cell phone verification prompt will be activated.

Customer Support will use these questions to validate your identity if you cannot remember your PIN or password. This will provide you with a faster, more efficient experience and eliminate the need for a PIN/Password reset email. 

Security Questions & Cell Phone Verification Process

If you are a current customer, you will:

1. Receive a pop-up screen prompting you to make a selection on the SentriKey® Real Estate website or in the SentriKey® Real Estate mobile app.
2. Answer two questions from the predetermined list.
3. Be prompted to verify your cell phone number. Note: If your account features a verified cell phone, this step is omitted.
4. Receive a cell phone verification prompt. If your cell phone isn't verified, your security questions will not be saved.
   
   

If you are a new customer, you will:

1. Select and answer two questions from the predetermined list as part of your initial account activation.

2. Receive a cell phone verification prompt once you successfully activate your account.

If you have any questions, call our Customer Support team at 513-618-5800 or email the team at support@sentrilock.com.